Privacy Policy

Introduction

neonlattice B.V. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website neonlattice.world or use our services. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller Information

neonlattice B.V.
Dorpsstraat 90
9762 PD Groningen
Netherlands
Registration Number: KvK36854725
VAT Number: NL364521897B02
Email: privacy@neonlattice.world
Phone: +31 50 463 9438

Data Collection

We collect various types of information to provide and improve our services. The data we collect includes:

• Personal Information: Name, email address, phone number, and other contact details when you submit forms or contact us
• Usage Data: Information about how you use our website, including pages visited, time spent, and interaction patterns
• Technical Data: IP address, browser type, device information, operating system, and referring website
• Communication Data: Records of correspondence when you contact us via email, phone, or contact forms
• Cookie Data: Information collected through cookies and similar tracking technologies as detailed in our Cookie Policy

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Legitimate Interests: For website analytics, security, and service improvement
• Consent: For marketing communications and non-essential cookies
• Contract Performance: To provide services you have requested
• Legal Obligation: To comply with applicable laws and regulations

How We Use Your Information

How we use your information depends on how you interact with our services. We use of your data for the following purposes:

• To provide and maintain our website and services
• To respond to your inquiries and provide customer support
• To send you requested information about our services
• To improve our website functionality and user experience
• To analyse website usage and performance
• To detect and prevent fraud and security threats
• To comply with legal obligations and enforce our terms
• For marketing purposes, where you have given consent

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in website operation and analytics
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

International Data Transfers

Your data may be processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Contact information is retained for up to 3 years after last contact, unless you request deletion. Usage and analytics data are typically retained for 26 months. We may retain certain data longer if required by law or for legitimate business purposes.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data under certain circumstances
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where applicable

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no internet transmission or electronic storage is completely secure.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes constitute acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out using the following contact information:

Email: privacy@neonlattice.world
Phone: +31 50 463 9438
Address: neonlattice B.V., Dorpsstraat 90, 9762 PD Groningen, Netherlands

Supervisory Authority

If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.